Frequently Asked Questions
Everything you need to know about your Stone Glacier gear.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return and exchange policy?
We offer a 30-day return policy for items in new, unused condition with original tags attached. Exchanges can be initiated through our online portal for different sizes or colors.
How do I determine the correct size for technical apparel?
Each product page features a detailed sizing chart and a 'Fit Guide' to help you measure correctly. If you are between sizes, we generally recommend sizing up for layering purposes.
Do you offer a warranty on your products?
Yes, we stand behind our craftsmanship. Stone Glacier products are covered by a limited lifetime warranty against defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options via Affirm.
How should I care for and clean my performance gear?
We recommend machine washing on a cold, gentle cycle with technical-specific detergents. Avoid fabric softeners and tumble dry on low heat or hang dry to maintain technical integrity.