Returns & Exchanges
At Stone Glacier, we stand behind our gear and want to ensure you are completely satisfied with your purchase. If your technical apparel or equipment doesn't meet your needs, we offer a 30-day window for returns and exchanges on all unused items in original packaging.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the gear is clean and free of any debris or scent.
Attach Shipping Label
Print the prepaid shipping label provided via the portal and securely affix it to the outside of your return box.
Drop Off and Track
Drop your package at the nearest authorized carrier location; once received and inspected at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing